Terms of Service

Article 1: Nature of Service

NinoTech Labs provides web development, Artificial Intelligence chatbot integration, business automation, and related technology services. NinoTech Labs is a technology provider only. We are not a financial institution, payment gateway, investment advisor, or operator of a payment system as defined under Bangko Sentral ng Pilipinas Circular No. 1049.

Article 2: Payment Integration Disclaimer

Where services include integration of payment Application Programming Interfaces (PayMongo, Xendit, GCash, Maya, or similar):

NinoTech Labs provides only the technical code for integration. We do not collect, hold, transmit, or process client funds at any point. The Client is the sole Merchant of Record. All financial disputes, chargebacks, refunds, and Know Your Customer compliance are between the Client and the payment provider. NinoTech Labs is not an Operator of Payment Systems under Bangko Sentral ng Pilipinas Circular No. 1049 and does not perform clearing or settlement of funds.

Article 3: Artificial Intelligence and Automation Disclaimer

Artificial Intelligence-generated content and automated workflows are provided on an as-is basis. The Client is responsible for reviewing all automated outputs including chatbot responses, auto-generated documents, and workflow actions. NinoTech Labs is not liable for errors, inaccuracies, or hallucinations produced by Artificial Intelligence tools. Outputs from our services do not constitute legal, financial, or medical advice.

Article 4: Intellectual Property

Upon receipt of full payment, NinoTech Labs transfers ownership of all custom work created specifically for the Client. NinoTech Labs retains ownership of pre-existing tools, frameworks, templates, and code libraries used in projects. Third-party platforms and software remain subject to their own licensing terms. Legal basis: Republic Act No. 8293 (Intellectual Property Code of the Philippines).

Article 5: Limitation of Liability

To the maximum extent permitted by Philippine law, NinoTech Labs' total liability for any claim shall not exceed the total fees paid by the Client in the six months preceding the event giving rise to the claim. NinoTech Labs is not liable for indirect, incidental, or consequential damages including lost profits, data loss, or business interruption. NinoTech Labs is not responsible for the performance or downtime of third-party platforms including Facebook, WhatsApp, Google, and payment gateways.

Article 6: Payment and Late Fees

Payment terms are as agreed in each project proposal. A grace period of 3 calendar days applies after each due date. After the grace period, a late fee of 2% per month is charged on the outstanding balance. Work may be suspended and access to delivered systems may be revoked if payment is not received within 30 days of the due date. Legal basis: Civil Code of the Philippines, Articles 1169 and 2209.

Article 7: Termination

Either party may terminate a service agreement with written notice. Payments already made are non-refundable once work on the corresponding phase has started. NinoTech Labs may terminate immediately if the Client fails to pay within 30 days of the due date, engages in abusive behavior, or requests work that violates Philippine law.

Article 8: Dispute Resolution

Both parties agree to attempt good-faith resolution within 15 days of written notice of any dispute. Unresolved disputes shall be submitted to mediation before formal legal action. The venue for any legal proceedings shall be the proper courts of Davao de Oro, Philippines. This agreement is governed by the laws of the Republic of the Philippines.

Article 9: Electronic Agreements

Service proposals and agreements signed electronically are valid and binding under Republic Act No. 8792 (Electronic Commerce Act of the Philippines), Section 7.

Article 10: Data Privacy

NinoTech Labs complies with Republic Act No. 10173 (Data Privacy Act of 2012). Personal data collected through this website and service engagements is processed only for legitimate business purposes. For full details on how we collect, use, store, and protect your data, please refer to our Privacy Policy.

Article 11: Changes to These Terms

NinoTech Labs may update these Terms of Service at any time. Changes will be posted on this page with the updated date. Continued use of our services after changes are posted constitutes acceptance of the updated terms.